Reset welcome code samsung smartthings hub com/ca/support/smartthings-support/ A factory reset is the only way to reset the Welcome Code on your SmartThings Hub v2. You may be prompted to select your Wi-Fi network and enter your credentials to connect to your network. Is it possible to retrieve it? How do I reset my Welcome Code? Each SmartThings Hub is designated a unique six-character Welcome Code that must be entered to activate the Hub. 2. If you do not release the button, the hub may not reset. The V2 hub is still a solid choice (I still use mine). I’ve also created a location in the app. Dec 8, 2020 · I installed the new Smart Things app and I am trying to add by Smart Things Hub (STH-ETH 250) I no longer have the Welcome Code that it is asking for. Example: You may need to have your Welcome Code reset if you see one of the following messages during setup: "No unclaimed Hub found for that Welcome Code" "Invalid Welcome Code" "ZigBee ID must be unique" "This Hub was previously used and cannot be activated" Jan 24, 2025 · Press and hold the reset button on the back of the hub for about 10 seconds until the LED turns solid yellow. I’ve reset the unit multiple times, tried connecting the Apr 28, 2024 · Explain you need the welcome code to add the v2 hub. Apr 13, 2024 · I bought a used v2 hub on ebay (maybe a mistake). Press and hold the red button at the back for 30 seconds. From there, select Change Wi-Fi Network and follow the on-screen instructions. Aug 19, 2021 · A factory reset is the only way to reset the Welcome Code on your SmartThings Hub v2. don’t post that serial number on this public forum finally… open the battery compartment and check if the Welcome code was imprinted on the bottom of the compartment cover. Dec 1, 2020 · As already covered v2 hubs use a welcome code while v3 hubs are codeless. Basic Setup For Your SmartThings Hub Show Me How Clicking this button will open a new guide that will provide you with steps to resolve your issue. Press the RESET button with a small tool until the LED turns off, indicating the hub is resetting. After the reset, you can reactivate the hub using the original, unique Welcome Code that was included with your hub. Then, use a small tool to press the RESET button on the back of the hub, releasing it when the LED on the front switches from flashing yellow to solid. I can’t find the welcome code and have been chasing SmartThings customer service from the last 5 days and all I am getting is auto response. K. Release the button, and the LED will blink green while resetting. SmartThings 101 is in session: get step-by-step instructions to reset your SmartThings Hub. Uninstalled app. Dec 21, 2024 · Took me a while to find the Welcome Code (didn’t realize it had a battery cover, under which was located the code and serial number). Also for: Hub v2, Hub v3, 2013, 2015, 2018. i havent used it in few years and now it is not showing up. SmartThings enquiries for Canadian customers, please visit https://www. Could you assist me? To change the Wi-Fi network your SmartThings Hub is connected to, open the SmartThings mobile app and tap on the Hub option. iPhone. This is useful if you're starting afresh. First, make sure the Hub is plugged in with the included power and network cables. Hub v1 switch pdf manual download. Reboot simply restarts the Resetting your SmartThings Hub can be a daunting task, but it doesn’t have to be! With this simple guide, we’ll walk you through the steps of resetting your SmartThings Hub, as well as provide troubleshooting tips and other considerations when resetting your Hub. They will probably come back and ask for a photo of the bottom of the hub that clearly shows the serial # of the hub. Thanks! Jan 22, 2017 · I’m looking for the activation code for my hub after throwing away the box. A factory reset of the hub by the person in possession of the hub should allow it to be activated again. ’ Would a factory reset sort this? How do i do this? Thanks Or, if your Hub has a Welcome Code, like a SmartThings hub v2, tap SmartThings Hub 2015 (STH-ETH & Others). I have performed hard reset. I’ve tried to contact Samsung/Smartthings and I’m am getting no where, can anyone advise? Page 1 • Hub v2 (2015) A factory reset is the only way to reset the Welcome Code on your SmartThings Hub v2. Get started, find helpful content and resources, and do more with your Samsung product. I tried to use it and it says ‘Code already registered. To access Samsung account after 2022-04-01, use Microsoft Edge, Google Chrome, or Mozilla Firefox. 3. Disconnect and reconnect the power cable. If needed, you can change your Wi-Fi network's name and password at any time for a SmartThings hub or connected devices. After resetting it, I can no longer configure it because it asks for the welcome code inside the box, which I no longer have. Mar 1, 2023 · User manual and guide for certified Z-Wave Plus product Samsung SmartThings Hub (2018) (IM6001-V3P01) from SmartThings. Reboot simply restarts the May 24, 2018 · Hello, I’ve recently bought a SmartThings starter kit with the hub (model: STH-ETH-250) included. I need to do a factory reset on it. Ensure the hub remains connected to power and Ethernet. Android. We’ll even discuss the potential benefits and drawbacks of resetting your Hub. website doesn’t provide any support (Chat or Call) for SmartThings. So if you’re looking for an easy-to-follow When encountering issues with your SmartThings Hub, SmartThings Wifi, Connect Home, or modem, you have the option to either reset or reboot the device. May 8, 2024 · To redo your SmartThings setup or just reset your hub's Z-Wave and Zigbee system back to its default settings, you must reboot or factory reset the entire hub. Mar 1, 2023 · Your Hub will be reset back to a factory default state and you will need the claim code that came with your Hub to re-connect it to SmartThings. Jul 3, 2025 · Hi, @EpicRain, Welcome to SmartThings. Is there a way to contact someone from Samsung Technical Team directly? next page → Topic Replies Views Activity Lost 'Welcome code' ST Hub v2 Connected Things 3 1733 November 14, 2021 Lost my welcome code General Discussion 20 42037 February 18, 2023 Welcome code for Hub General Discussion 7 1514 November 5, 2020 Jan 22, 2017 · I’m looking for the activation code for my hub after throwing away the box. I’ve done just about every combination of holding reset button/plugin power/plug in ethernet all in various orders and all I get is a Red/Blue light combo…no yellow solid or flashing. After resetting the hub, you’ll need to reconnect your smart devices. Where do you find it on your account? Or how do you attach a hub to a new account without it? Nov 7, 2022 · Is there a phone number to contact someone re getting my SmartThings hub welcome code? got an email reply asking to allow access to my account but was then ghosted. can someone add this hub to my account? Apr 1, 2022 · After 2022-04-01, you will no longer be able to use Internet Explorer to access your Samsung account. Release when the LED changes to solid yellow. To complete the setup, follow the on-screen instructions on your phone. Mar 22, 2021 · I’ve lost my welcome code and it’s not inside the battery compartment. It's important to understand the distinction between the two: Factory Reset returns your hub to its original factory settings, erasing all data, including device connections. How can I get it or reset the hub? I have the serial number. To redo your SmartThings setup or just reset your hub's Z-Wave and Zigbee system back to its default settings, you must reboot or factory reset the entire hub. Reinstalled app. View and Download SmartThings Hub v1 manual reset online. Any assistance would be greatly appreciated! Resetting your SmartThings Hub can be a daunting task, but it doesn’t have to be! With this simple guide, we’ll walk you through the steps of resetting your SmartThings Hub, as well as provide troubleshooting tips and other considerations when resetting your Hub. My first attempt to get everything set up was to follow the instructions to install the app on my phone, put in the batteries and connect the Ethernet and power cables to the hub. Invitation from owner needed to use the hub. For a welcome code, you need to either contact the SmartThings help desk or tag one of the very helpful SmartThings staff on this forum. If the Samsung SmartThings Wifi is having difficulty connecting to your devices, you’ll want to factory reset the Hub to return it to its initial out-of-box state. Nov 9, 2021 · So I’ve factory reset my Smartthings Hub v2 and don’t have the welcome code to re-setup the device. If I leave it alone long enough, I do get a green light, but I’m not able to add to my ST account due to the fact that I Dec 23, 2024 · If the hub is appearing offline, the general recommendation is to perform a full factory reset, which puts the hub back to its default settings but wipes all device connections and network settings. You can also change and update your connected devices' information, so they can still connect to your network. When I attempt to add the hub in the app it doesn’t show up Jan 4, 2025 · Good morning, I have done a factory reset on a hub STH-ETH-200 with serial number 3000269628 and in need of the welcome code. But I enter the Welcome Code and still get “Can’t connect - network or connection error” (or wording to that effect) . samsung. Tap SmartThings Hub 2018 (IM6001-V3P). Samsung Care is here to help you with Smartthings. Some Samsung products require that the owner “releases” the device but that doesn’t apply to either hub type. Once it turns solid green, the reset is complete. working with support over the holiday, I learned I needed to have a call to get the welcome code. Rather than buying a new hub, I decided to do away with my small deployment location 2 and When encountering issues with your SmartThings Hub, SmartThings Wifi, Connect Home, or modem, you have the option to either reset or reboot the device. Connect your Hub The unique 6-character Welcome Code for the Samsung SmartThings Hub (Hub v2) is packaged with the Hub and located on a card under the Hub's tray in the box. Samsung U. All the same issue. Please note that this is a user manual Samsung Hub from SmartThings is provided as is and without warranty; all information contained herein is provided by the manufacturer or the certifying body. Or, if your Hub has a Welcome Code, like a SmartThings hub v2, tap SmartThings Hub 2015 (STH-ETH & Others). I’ve tried to contact Samsung/Smartthings and I’m am getting no where, can anyone advise? Dec 28, 2023 · In an attempt to work through my home network drops, I removed my Smartthings hub (STH-ETH-200). Thanks! Oct 29, 2020 · I have factory reset my Hub (pre 2018 model) and now it’s asking for welcome code to setup. May 16, 2024 · Good morning, I have a SmartThings hub STH-ETH200 with serial number 4000193495. Dec 29, 2024 · im the original owner I have the welcome code but I cant add the hub to my smartthings app. If you get a notice from the app that the hub is already activated on an account you can try factory . Nov 9, 2021 · Hi, So I’ve factory reset my Smartthings Hub v2 and don’t have the welcome code to re-setup the device. Feb 11, 2021 · Hello, I brought a Smartthings hub from eBay, which didn’t come with a welcome code, I contacted support and they gave me the code. So if you’re looking for an easy-to-follow 6 days ago · Hello everyone, RE: Smartthings Hub solid green after factory reset & release from Samsung I have 2 locations configured with Smartthings since 2017 and everything was working relatively fine until my wireless hub STH-ETH-300 at location 1 started failing and eventually not connecting to any devices. vp8ovb 8dmyz3 jpkl wazrc btwyw zxzwju i0k6 ry bedlag py